BIX Tech

Case studySoftware DevelopmentHealthcare

Custom Management System and AI Layer for Telecardio

How BIX Tech built a custom management system, integrated four platforms, and added an AI layer for Telecardio, a remote medical diagnostics company, replacing fragmented manual processes.

KPI consolidation
systems integrated into one source of truth

The Challenge

Telecardio provides remote medical diagnostic reports to other businesses (ECG, Holter, ABPM, EEG, spirometry, and polysomnography). Its processes were manual and fragmented across a CRM, a financial ERP, an electronic contract signature platform, and an operational database.

The company wanted a digital transformation with AI: automate processes and build an AI culture.

“KPI consolidation that previously took hours of manual work is now available on demand and updates automatically, collapsing reporting turnaround from hours to effectively instantaneous.”
CEO, TelecardioVerified review on Clutch

The Solution

Four fronts, delivered continuously

  • An in-house management system with Sales and Inventory/Logistics modules, designed around the company's real workflow
  • Multi-platform integration (CRM, financial ERP, e-signature, and operational database) creating a single source of truth
  • An automated data and reporting layer covering KPIs, customer activation, equipment fleet management, and the journey up to billing
  • An AI layer on top of operational data, with natural language queries and automation of routines that were 100% manual

A continuous delivery framework supports the work: dailies, a structured backlog (bugs vs. improvements), and frequent incremental releases, adapted to the client's pace.

Results

KPIs

Before: Hours of manual consolidation

After: Instant and automatic

Data entry

Before: Data retyped between systems

After: One source of truth, no retyping

Processes

Before: Manual and hard to audit

After: Automatic and auditable, reducing the risk of inconsistencies

  • New analyses enabled by the AI layer
  • Sales and equipment teams freed up for higher-value work

Client review on Clutch

How the client rated the project

Quality
Schedule
Cost
Willing to refer

5.0 overallReviewed Jul 2026 · online reviewRead the verified review

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