Support & Evolution

Support and evolution for software that is already running

Not every team is scaling. Many need what they already built to keep working, stay secure and improve a little every month. BIX takes that on, with a team that learns your systems and stays with them.

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1Plan
AssessmentScope, architecture and team in two weeks.
2Build
Dedicated SquadsA complete team, led by BIX, dedicated to your product.Project DeliveryFixed scope, delivered end to end.
3Ongoing
Support & EvolutionWe keep your software running, secure and improving.Staff AugmentationSenior specialists joining your team.

Portobello: a long-term data partnership: 10+ years
projects delivered for the Portobello Group: 100+
delivering data, AI and software: Since 2014

What's included

Everything it takes to keep software in good shape

From the first alert to the next small feature, one team looks after your systems, data platforms and AI features.

Monitoring and incident response

We watch your applications and pipelines, and act when something breaks.

Bug fixes and maintenance

Issues triaged and fixed, so the backlog does not pile up.

Security updates

Dependencies, frameworks and infrastructure kept up to date and patched.

Performance and cloud cost

Tuning and FinOps practices, so the system stays fast and the bill under control.

Steady improvements

New dashboards, features and integrations, in small deliveries.

Documentation and knowledge

What the system does and how it runs, written down and shared with your team.

Is it for you?

Support & Evolution is the right model when

You have software running that nobody on your team knows in depth
The team that built it has moved on
You want to keep things healthy without growing headcount
Your data platform, dashboards or AI features need to keep evolving

How it works

From taking over to a steady rhythm

01
Take over
We map the systems, the infrastructure and the pending issues, and learn how your team works.
02
Stabilize
Monitoring in place, the most urgent problems fixed and a backlog everyone can see.
03
Run and improve
Fixes, updates and small improvements delivered continuously.
04
Review together
Regular check-ins to adjust priorities as your business changes.

Proof

Long-term work we keep evolving

See case study

Portobello: 10+ Years of Data Intelligence3 projects with Portobello Group

We increased tile sales by architects from 65% to about 75% with the admin relationship platform.

See case study

P&L Dashboard Review Automation for Portobello3 projects with Portobello Group

The consultant was fearless and committed to delivering a fully functional solution.

See case study

Management System and AI Layer for Telecardio

KPI consolidation that previously took hours of manual work is now available on demand and updates automatically, collapsing reporting turnaround from hours to effectively instantaneous.

Your journey